About Us

Talisman Flowers

Who We Are

Talisman Flowers is considered the floral provider of choice in the Ottawa area. Our service is unsurpassed, our commitment unparalleled and our high-end floral designs are a testament to this. We strive to exceed each and every customer's expectation. The Talisman Flowers promise to our customers means quality, care and patience with every flower order and delivery. We guarantee your 100% satisfaction with our bouquets, add-ons and services as we turn your appreciation, sympathy, love and remembrance into something tangible, expressive and real. Our bouquets are designed to your exacting needs and we take care to deliver on your expectation. 

  • Talisman Flowers guarantees your 100% satisfaction
  • Easy online orders or call 613-831-3939 to speak with us.
  • Same day flower delivery to all local orders placed before noon, ET.
  • We deliver flowers daily throughout Ottawa and surrounding areas
  • We import the most sought-after flowers and buy speciality products locally
  • We offer a wide range of roses, plants, dish gardens,  and exotic flowers
  • We import flowers from around the world and buy speciality products from local growers.

Hours of Operation

Sunday: Closed
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9am - 4pm

Holiday Hours

We are open on Mother's Day (always a Sunday). 
We are open at 12noon on Remembrance Day (November 11).

We are closed during the following holidays:
- Victoria Day
- Family Day
- Canada Day
- Civic Holiday
- New Year's Day 
- Labor Day
- Thanksgiving Day
- Christmas  

During the busy floral weeks of Christmas and Valentine's Day we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same day delivery requests during these busy times, however, we cannot guarantee every last minute order due to sheer volumes. We strongly recommend that customers place orders in advance of any major holiday. 

Contact Information

We accept orders online 24/7. 
You can place your order through our website or call us at 613-831-3939 or email us at talismanflowers@rogers.com.

Our store location is:

471 Hazeldean Rd,
Kanata, Ontario K2L 4B8

Delivery Policy

Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special time requests or rush deliveries. Funeral and wedding deliveries will be guaranteed delivery times. For all other orders requesting specific time deliveries, we will do our best to accommodate, but cannot guarantee exact times. We do not guarantee timed deliveries during busy holidays. Our usual delivery times are done between 9am and 5pm, but may go as late as 8pm during  busy holidays. 
Orders for delivery anywhere in the U.S. or Canada must be received before 12pm in the recipient's time zone to ensure same day deliveries. Orders received after 12pm will be delivered the following day. International orders must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online.

Refund / Cancellation Policy

Cancellation
To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order.

You can call us at 613-831-3939 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Returns

Returns/Replacements can be made on product, please phone the store at 613-831-3939 and we will work to correct the issue. When a return is requested, the product will be picked up at the address delivered to or can be dropped off to the store. When a replacement is issued, we will pick up the original product received and deliver a fresh arrangement.

Flowers & Perishable Products

If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at +1(613) 831-3939.

Speciality Gifts

Speciality gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the speciality gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 613-831-3939

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Local Delivery Areas

We deliver to the following areas:

- Kanata
- Stittsville
- Richmond
- Munster
- Nepean
- Bells Corners
- Barrhaven
- Ottawa
- Gloucester
- North Gower
- Orleans
- Dunrobin
- Carp
- Carleton Place
- Almonte
- Woodlawn
- Constance Bay
- Fitzroy Harbour

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another colour. We do not contact when substitutions need to be made, unless the product is not available and there is nothing that will keep to the same style and theme of the item ordered. 

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control..

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

 


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